Sandy Ferrera:

So somebody asked me the question of, “Should I do this? I’m nervous.” My feeling is that we all have fears. If you don’t have any fears about success or failure I probably don’t want you as a franchisee because we all have fears, that’s natural, that’s what drives us. And we’re a different concept. We in the early days set out to grow a business and what we’ve done is we’ve really grown a family. Yes, we have successful franchisees, but they’ve become a part of us.

And what really sets us apart are our franchisees. If you talk to them, they’re an amazing bunch. They will share anything with you. They’ve had dinner with us, they’ve stayed at our house, we’ve stayed at theirs. And they’re really there to help one another succeed. And if you read the FDD, it’s very clear about support. Last night we went through a major upgrade on our software and at eight o’clock I had franchisees texting my cell phone that needed assistance, and we were there to assist. There’s no extra charge for that. We want them to be successful, and I think that in order to have that occur you really need the right nurturing environment. And training is paramount, you got to have the tools, you got to have the knowledge. This is a business that has many different facets and it’s hard to know everything you need to know. So you want to have somebody that you can reach out to, you want to know that there’s somebody there if you needed something. And I think that when you talk to our franchisees and when you meet them that really comes across loud and clear. I mean just really a super, super group of individuals. We’re very fortunate.