Do you have a plan for getting things done?
Check out this list of 10 skills to implement that will help you get things done.
There are many skills of a property manager but NARPM has narrowed down the long list to just 10:
Property Managers have to be organized all the time. Without a prioritized to-do list, a clear desk, and a firm understanding of what needs to be done on any given day, rental properties would fall apart at the seams.
2. Checking Things Off The List
Speaking of to-do lists, property managers are always crossing things off of them. Each action completed comes with the reward of a bold strike-through, giving you the satisfaction that your mission is complete.
3. Connecting With People
As a property manager, you are constantly interacting with people – over the phone scheduling maintenance, by email answering questions, etc. – it’s crucial to connect with everyone you talk to on a personal level, and you excel at making personal connections.
Unit 1 needs a new stove, there’s a leak in the roof at 42nd St., the pool is green at a vacant property and a potential owner is coming in 5 minutes to talk about signing a contract. For property managers, multitasking is everything, and you know how to keep a smile on your face while you process what can sometimes feel like chaos. At the end of the day, you’ve multitasked your way out of the jungle and can spend the last few minutes of your day in peace.
5. Prioritizing Work
Property managers know that if they don’t do the work, they won’t make their rent, literally. So you understand, better than most, that working hard leads to a direct reward. That’s why you’re the poster child for coming in on-time and leaving when the job is done, not when the clock runs out.
6. Spotting Areas of Improvement
There’s a certain eye that can catch areas in need of improvement, and property managers have that. You can scan your property and know exactly what changes need to be made to keep the community looking better every day.
7. Staying Calm Under Pressure
Remember all those to-do list items you’ve managed to keep organized? That means pressure. Property managers are often in a race against the clock when it comes to getting work orders complete and depositing funds into your accounts, among other tasks, but you manage to complete your responsibilities, all while staying cool under pressure.
8. Remembering Names
Remembering names is a huge part of connecting with people, which is probably why property managers are so good at it. If someone calls in from unit 6, you know their name, their dog’s name, and maybe even the name of their grandmother that helps them pay the rent. Remembering names is a sure way to make your tenants know you view them as more than just an occupant.
9. Making People Happy
As a property manager, you’re constantly meeting the needs and wants of your tenants. You know exactly how to solve their problems, and even if you personally can’t fix their dishwasher, you’ll arrange for a maintenance expert to get the job done right away.
10. Taking On Responsibility
A property is completely in the hands of a property manager, which means you’re awesome at taking on responsibility. Juggling dozens, hundreds, maybe even thousands of units means you’re accountable for all those residents, and their rent checks each month are a sure sign your doing it well.